So I wanted to switch the name on the billing account for our cottage electricity in Nova Scotia. Had a surprisingly-pleasant customer-service experience with Nicole at NS Power. We chatted about her new office on Water Street in Halifax, where the noisy old power station used to be (back in the 1970's they would open the big windows on the power station at around 3 am on summer nights to reduce the heat on the machines, also letting out the bang-bang-bang sound effects that would galvanize us out of bed, one block over on Barrington Street).
Nicole just sent an email confirming the various changes we made, and adding this note: 'I have waived the $24.00 standard connection charge as a courtesy, basically because you were such a pleasant person to deal with!'
Oh, Canada...
